Rana Nawas
Episode 25
How To Have Difficult Conversations At Work – Dawn Metcalfe
In This Episode
Dawn Metcalfe is a straight-talking truth teller who helps leaders around the world to navigate the treacherous waters of difficult workplace conversations. Armed with invaluable insights from her groundbreaking book, The HardTalk Handbook, Dawn addresses the issues and behaviors that affect the work environment. From personal hygiene to fostering a culture of open dialogue, Dawn’s expertise has transformed the way leaders and teams communicate. Her global experience, paired with a no-nonsense approach, provides a unique lens through which she views—and alters—the dynamics of workplace communication.
Dawn Metcalfe delves into the complex world of challenging workplace conversations, offering guidance on how to effectively navigate these discussions with confidence and empathy.
We Explore:
- The inspiration behind The HardTalk Handbook and the pivotal role of candid conversations in workplace dynamics.
- Strategies for approaching difficult discussions, whether you’re providing peer feedback, addressing conflict with a business partner, or encouraging a culture of openness as a CEO.
- The intersection of neuroscience and communication, shedding light on why we shy away from tough conversations and how to overcome these instincts.
- Practical advice for resolving conflicts and effecting change across diverse cultures, backgrounds, and experiences.
- Dawn’s personal journey, overcoming professional challenges and managing a chronic disease, while building her expertise in communication.
Topics Covered:
Practical Tips for Organizations
Diversity and Inclusion Strategies
Mental Health and Wellbeing
Notable Quotes:
"Being nice is not the same as being kind. True kindness often requires us to engage in tough conversations."
"The key to successful HardTalk is not just in speaking up but in fostering an environment where people feel heard."
Explore Further:
Follow the @TeamHardTalk on all social media platforms for more insights into mastering difficult conversations. Connect with Dawn on LinkedIn and Twitter @PDSiDXB. The HardTalk Handbook is available for purchase online at noon.com and jamalon.com, and offers readers a comprehensive guide to navigating tough discussions with grace and effectiveness.
Trending Episodes:
Footer
